Orders placed before 12 PM PST (M-F) are expected to ship within 0-3 business days. Once shipped, you will receive your order based on the shipping method you selected upon checkout. Orders are processed 5 days a week, excluding weekends and holidays.
*Orders with invalid addresses or issues capturing the payment will require additional processing time.
Once you place your order, we ensure the quality of your gear is top-notch, and we pack your order to be shipped from our Utah warehouse. Once shipped, you will receive an email with your tracking information.
Do you offer free shipping?
Yes, we do! We offer free standard shipping on some U.S. orders
US: To qualify for free shipping, your order total must be a minimum of $100 USD before taxes and after any discounts are applied. Our free shipping promotion is also only valid for ground/standard shipping.
My tracking information says my order has been marked delivered, but I have not received it. What should I do?
When something like this occurs, we recommend taking a few precautionary steps to confirm the status of your package.
- Look for a notice of attempted delivery
- Look around the delivery location for your package
- See if someone else accepted the delivery (friend, family member, roommate, neighbor, office manager, etc.)
- Contact your local post office to see if they still have your package
- Wait 1-2 days to see if your package gets delivered later by the mail carrier.
- After you've taken the precautions listed above and are still unable to locate your package, please click the Contact button and provide us with your order number so that we may resolve the situation.
What shipping carriers do you use? Do I need to sign for my package?
We currently ship orders with USPS, UPS, DHL, and FedEx. Under normal circumstances, you do not need to sign for your package. The delivery person will leave your package in your mailbox, on your doorstep, or with your building’s concierge.